Getting Started Online

Logging in and password support

UAL login

Once you have firmly accepted your place, an email will be sent to your personal email address, with your UAL Username. Follow the instructions to set up your Password, as soon as possible. After that, you will be able to use your UAL network login details (username and password) to access all of the UAL platforms. These include your email account (and Office 365), Moodle, myBlog, Padlet, and Workflow.

If you haven’t received this email. Please check that you have firmly accepted your offer (and waited 72 hours), met any conditions, and checked your Junk folder. If you have checked the above, please contact:

• Admissions: admissions@arts.ac.uk
• IT Services on +44 (0)20 7514 9898 or email servicedesk@arts.ac.uk.

For more information please visit IT Services – Your UAL account (opens a webpage)

Password Support

After your initial password change, if you have any problems with your password, there is help available:

• To reset or change your password, visit Password Self Service
• For any further issues, call IT support 0207 514 9898 (24h/7days) or email servicedesk@arts.ac.uk.

We recommend visiting UAL IT services. As well as support, you will find a wealth of vital information including software discounts, assistive technology, how to download Office 365 and much much more.

Accessing your UAL email and Office 365

As a student at UAL, you are able to access Office 365, including MS Teams, Word, Excel, PowerPoint, Onedrive and Outlook for free. Go to Office 365 and sign in with your UAL username and password.

UAL uses Outlook for all staff and student email accounts. You will be able to access this via Office 365. Look out for the Outlook icon when you log in. You must regularly check your email account as this will be where your course team and any other UAL services will contact you. 

For more information on downloading Office 365 apps and other software, visit the IT software and discounts pages on the UAL website.

Watch this short introduction to Office 365 for more help.

What is Moodle?

Moodle is the online home for your studies where you will find information, resources and online activities relating to your course. Your course team may also use Moodle to communicate additional news or information about your studies.  It is very important to familiarise yourself with Moodle, to ensure you can access key information.

You can find Moodle at moodle.arts.ac.uk  and log in with your UAL login details. After you log in, you should see your course pages on your Dashboard. If you are logging in before the course starts, the pages may still be in development.

If you can’t see your course pages, contact your programme admin team. 

Watch this short video for an introduction to Moodle and how to use it:

Accessing UAL WIFI on site

While you are on site, you can access the UAL WiFi. This means you don’t have to use your data allowance.

When on site UAL-WiFi should appear in your available networks list. You can then log in with your UAL login details. Check out the instructions below for different devices.

For further information, visit IT Services – WiFi and Eduroam (opens a web page)

What is the UAL Portal?

The UAL Portal is where you can access important information regarding your application, enrolment and assessments on your chosen course of study.

Once you have changed your password, you will be able to access the UAL Portal using your network login details. 

Please note: your network login details will replace those you used to access the UAL Portal as an applicant. 

The MyUAL app

MyUAL is an app for a mobile phone (also available from on a web browser). You can use it to:

• check your email, timetable and Moodle
• top-up print credit
• check on your library borrowing and renew items
• catch up on latest news and events
• access Online Resource Booking (ORB) and Academic Support Online (ASO) 
• receive alerts (push notifications) about UAL systems or building issues

The following links will take you to the relevant app store to download the correct version for your phone. There is also a web version, which we recommend bookmarking to make it easier to find essential pages.

App Store for Mac, Google Play for Android or access MyUAL web version

Online classes in Collaborate Ultra

Collaborate Ultra is one of the platforms that may be used for online lectures or other classes. You will find your Collaborate Ultra sessions in your course Moodle pages ,or your tutor may send you a link.

Don’t forget to use the Chrome browser for the best experience on Collaborate Ultra.

Watch this short video for how to access and use Collaborate Ultra. For further help, check out this Collborate Ultra trouble-shooting guide (opens a PDF).

Using MS Teams

MS Teams is another platform that you may need to use on your course. It may be used for:

• meetings with tutors or peers
• tutorials, lectures or seminars
• sharing news or information
• social events and spaces

Watch this video for a short introduction to MS Teams:

What is Ally? 

Ally is a great tool on Moodle which you can use to convert the format of documents according to your needs or preferences. For example, it will convert a Word document into an audio file or an e-book.

Watch this short video for more information:

Assistive technology and live captions

Assistive technology

There are lots of applications and tools available to you to assist you with your studies.

• Find out about assistive technology if you borrow a UAL laptop
• Find out about free assistive technology if you are studying on your own device.

For more information please contact the UAL Assistive technology page.

Live Captions

Live captions, (where speech is instantly converted to on screen text) can be helpful if you find it easier to read as well as listen in a live session, or if you have a hearing impairment. Please remember that live captions are not always accurate and you may need to clarify some points with your tutor.